PRIVACY POLICY

Legal Disclaimer

Introduction  
The following legal disclaimer governs your use of the Grandeur Concierge Service (GCS) website and services. By accessing or using our website and services, you agree to comply with and be bound by the terms set forth in this disclaimer. If you do not agree with these terms, please do not use our website or services.

No Warranty  
The content provided on the Grandeur Concierge Service website is for informational purposes only and is provided on an "as-is" and "as-available" basis. GCS makes no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, reliability, or availability of the website or the information, products, services, or related graphics contained on the website. Any reliance you place on such information is strictly at your own risk.

Limitation of Liability 
To the fullest extent permitted by law, Grandeur Concierge Service and its affiliates, employees, agents, or representatives shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your use of our website, services, or any content provided therein. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

Service Availability  
While Grandeur Concierge Service strives to ensure that all services are available as advertised, we do not guarantee the availability of any specific service, property, transportation, or event at any given time. All services are subject to availability and may be subject to change without prior notice.

Third-Party Services  
Our website and services may include links to or references to third-party services, websites, or resources. Grandeur Concierge Service is not responsible for the content, availability, or practices of any third-party services and does not endorse or assume liability for any third-party products, services, or information.

Client Responsibility  
Clients are responsible for providing accurate information and ensuring that they comply with all applicable laws, regulations, and travel requirements. Grandeur Concierge Service is not liable for any delays, cancellations, or disruptions caused by the client’s failure to provide accurate information or comply with legal requirements.

Changes to This Disclaimer  
Grandeur Concierge Service reserves the right to modify or update this legal disclaimer at any time without prior notice. It is your responsibility to review this disclaimer periodically for any changes. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.

Governing Law  
This legal disclaimer and any disputes arising out of or related to your use of the Grandeur Concierge Service website or services shall be governed by and construed in accordance with the laws of the jurisdiction in which Grandeur Concierge Service operates, without regard to its conflict of law principles.

Contact Us  
If you have any questions or concerns about this legal disclaimer, please contact us at info@GrandeurConcierge.com.

Effective Date: 9/1/2024

Privacy Policy

Introduction  
At Grandeur Concierge Service (GCS), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or use our services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

1. Personal Information:  
   - When you register for our services, make a booking, or contact us, we may collect personal information such as your name, email address, phone number, billing information, and travel preferences.
   - We may also collect identification documents, passport details, and other relevant information required to provide our services.

2. Usage Information:  
   - We collect information about how you use our website, such as your IP address, browser type, pages visited, and the duration of your visit. This helps us improve our website and services.
   - Cookies and similar technologies may be used to enhance your experience and gather usage data. You can manage your cookie preferences through your browser settings.

3. Third-Party Information:  
   - We may receive information about you from third parties, such as payment processors, social media platforms, or travel partners, to facilitate your transactions and improve our services.

How We Use Your Information

1. To Provide Services:  
   - We use your personal information to process bookings, arrange travel and accommodation, and fulfill any other concierge services you request.
   - Your information allows us to customize your experience, ensuring that our services meet your preferences and expectations.

2. To Communicate:  
   - We may use your contact information to send you updates, confirmations, and promotional offers related to our services.
   - We may also communicate with you to respond to inquiries, provide customer support, or notify you of changes to our services.

3. For Marketing:  
   - With your consent, we may use your information to send you newsletters, special offers, and other marketing communications.
   - You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

4. To Improve Our Services:  
   - We analyze usage data to enhance our website’s functionality, optimize user experience, and develop new services.
   - We may also use your feedback to improve customer satisfaction and service quality.

How We Protect Your Information

1. Security Measures:  
   - We implement industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, alteration, or disclosure.
   - Access to your personal information is restricted to authorized personnel who need it to perform their job duties.

2. Data Retention:  
   - We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
   - When your information is no longer needed, we securely delete or anonymize it.

Sharing Your Information

1. With Service Providers:  
   - We may share your information with trusted third-party service providers who assist us in delivering our services, such as travel partners, payment processors, and IT support.
   - These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

2. Legal Requirements:  
   - We may disclose your information if required by law, such as in response to a court order or government request.
   - We may also disclose your information to protect our legal rights, enforce our terms of service, or prevent fraud or other illegal activities.

3. Business Transfers:  
   - In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner or entity.

Your Rights

1. Access and Correction:  
   - You have the right to access, update, or correct your personal information at any time. You can do this by contacting us directly.

2. Data Portability:  
   - You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

3. Right to Withdraw Consent:  
   - If you have given us consent to process your personal information, you may withdraw it at any time by contacting us. This will not affect the lawfulness of processing based on consent before its withdrawal.

4. Right to Complain:  
   - If you believe that we have violated your privacy rights, you have the right to lodge a complaint with a supervisory authority or contact us directly to resolve the issue.

Changes to This Privacy Policy  
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date. Your continued use of our website and services after any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us  
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at info@GrandeurConcierge.com.

Effective Date: 9/1/2024

Thank you for choosing Grandeur Concierge Service. We are truly honored to have the opportunity to serve you. Your trust in us to handle your travel and lifestyle needs is something we deeply value. Our commitment to delivering unparalleled luxury and exceptional experiences is driven by clients like you. We look forward to continuing to exceed your expectations and creating unforgettable moments together.