ACCESSIBILITY STATEMENT

This statement was last updated on 9/1/2024.

At Grandeur Concierge Service, we are committed to ensuring that our website and services are accessible to everyone, regardless of ability or technology. We believe that everyone should have equal access to luxury and convenience, and we strive to provide a seamless experience for all our clients.

What web accessibility is

Keyboard Navigation: Our website is designed to be fully navigable using a keyboard, allowing users who rely on keyboard commands to access all content and features.
Text Alternatives: We provide text alternatives for non-text content, such as images and multimedia, to ensure that users who rely on screen readers can access all information.
Resizable Text: Users can adjust the text size on our website to suit their preferences, making it easier to read and navigate.
Color Contrast: We use high-contrast color combinations throughout our website to improve readability for users with visual impairments.

Our Commitment

Inclusive Design: We are dedicated to making our website and services user-friendly and accessible for people with diverse abilities. We have designed our website with accessibility in mind, following best practices and guidelines to ensure that it is usable by as many people as possible.
Standards Compliance: Our website is built to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, aiming for Level AA conformance. These guidelines help make web content more accessible to individuals with disabilities, including those with visual, auditory, motor, and cognitive impairments.
Continuous Improvement: We are continuously working to improve the accessibility of our website. Our team regularly reviews our digital content to ensure that we meet or exceed current accessibility standards. We also welcome feedback from our users to help us enhance our accessibility efforts.

Declaration of partial compliance with the standard due to third-party content

At Grandeur Concierge Service, we are committed to providing an accessible online experience for all our users. Our goal is to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, aiming for Level AA conformance. However, we acknowledge that certain third-party content and features on our website may not fully meet these accessibility standards.

Third-Party Content

Our website may include third-party content and services, such as embedded videos, social media feeds, maps, and booking systems, which are provided by external vendors. While we strive to ensure that all content on our website is accessible, we do not have full control over the accessibility of third-party content and services.

Areas of Partial Compliance

Due to the limitations imposed by third-party providers, some aspects of our website may not fully conform to WCAG 2.1 Level AA standards. This may include, but is not limited to:

Embedded Media: Videos, podcasts, and other media content hosted by third-party platforms may lack appropriate text alternatives, captions, or audio descriptions.
Interactive Widgets: Certain interactive elements, such as booking forms or chatbots provided by third parties, may not be fully navigable via keyboard or compatible with screen readers.
External Links: Links to external websites may lead to content that does not meet our accessibility standards.

Our Commitment to Accessibility

We are actively working with our third-party vendors to encourage improvements in accessibility and are committed to finding accessible alternatives where possible. We continue to monitor and assess the accessibility of our website, and we are dedicated to making enhancements where we have control.

Feedback and Support

Your feedback is important to us. If you encounter any accessibility issues with third-party content on our website or have suggestions for how we can improve, please contact us at [insert contact information]. We are committed to providing support and alternatives to ensure that all users can access the information and services they need.

Conclusion

While we strive for full compliance with accessibility standards, we recognize that third-party content may present challenges. We appreciate your understanding and are dedicated to making our website as inclusive as possible.

Thank you for choosing Grandeur Concierge Service. We are here to assist you and ensure that your experience with us is both luxurious and accessible.

Accessibility arrangements in the organization

At Grandeur Concierge Service, we believe that luxury should be accessible to everyone. We are committed to providing an inclusive and accessible environment for all our clients, employees, and partners. Below are the key accessibility arrangements we have implemented within our organization to ensure that our services, facilities, and communication are accessible to individuals of all abilities.

1. Accessible Customer Service

Personalized Support: Our concierge team is trained to assist clients with varying needs, offering personalized support and accommodations upon request. We strive to make every interaction smooth and comfortable, ensuring that all clients can fully enjoy our services.
Alternative Communication Methods: We provide multiple ways for clients to communicate with us, including phone, email, and live chat. For clients with hearing or speech impairments, we offer access to text-based communication or third-party relay services.

2. Physical Accessibility

Accessible Facilities: Our office locations and partner properties are equipped with accessible entrances, elevators, and restrooms to accommodate individuals with mobility challenges. We work closely with our partners to ensure that accommodations meet or exceed accessibility standards.
Transportation Services: Our transportation options include accessible vehicles for clients with mobility impairments. Whether it’s a luxury car service, private jet, or yacht, we ensure that accessible alternatives are available upon request.

3. Digital Accessibility

Website Accessibility: We are committed to ensuring that our website is accessible to all users, including those with disabilities. Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, aiming for Level AA conformance, with features such as keyboard navigation, text alternatives, and adjustable text sizes.
Accessible Booking System: Our online booking system is designed to be user-friendly and accessible, allowing clients to make reservations easily. For clients who require additional assistance, our concierge team is available to assist with bookings over the phone or via email.

4. Employee Training and Awareness

Accessibility Training: All employees receive training on accessibility best practices, including how to assist clients with disabilities and ensure that our services are inclusive. This training is regularly updated to reflect new accessibility standards and client needs.
Inclusive Workplace: We are committed to providing an inclusive workplace that accommodates employees with disabilities. This includes accessible workspaces, flexible work arrangements, and support for assistive technologies.

5. Feedback and Continuous Improvement

Client Feedback: We actively seek feedback from our clients to understand their accessibility needs and improve our services. Clients are encouraged to share their experiences and suggestions for how we can enhance accessibility.
Ongoing Enhancements: We continuously assess and improve our accessibility arrangements, staying up-to-date with the latest standards and technologies. Our goal is to provide an exceptional and inclusive experience for all.

6. Partnerships and Collaboration

Accessible Partners: We collaborate with partners who share our commitment to accessibility. This includes working with luxury hotels, resorts, and transportation providers who prioritize accessibility in their services and facilities.
Accessibility Advocacy: We advocate for accessibility within the luxury service industry, encouraging our partners and peers to adopt inclusive practices and improve accessibility for all.

Requests, issues and suggestions

If you experience any difficulty accessing our website or have any questions about our accessibility efforts, please contact us at info@GrandeurConcierge.com. We are here to assist you and ensure that your experience with Grandeur Concierge Service is as smooth and enjoyable as possible.

Thank you for choosing Grandeur Concierge Service, where luxury and accessibility go hand in hand.